Visual voicemail only plays messages, no transcript

[Kevin-1701]

The visual voicemail (green icon 0_0) only plays messages, if it's "visual" I should also be able to read the message. It should make a transcript and show the words. Any suggestions welcome. 

[GaryB82]

Contact your carrier they are the ones that provide Visual Voicemail

[LongHiker · Accepted solution]

@Kevin-1701 Visual voicemail allows you to see all the messages, message details and access them in random order. Unlike call in voicemail which forces you to access each message in order. It does not necessarily have anything to do with providing a transcript. 

[Robin621k]

Transcription is not available in the app that I have circled in the screenshot.

In order to have transcription, you would have to download your carriers' visual voicemail app.
If you are on Verizon on an unlocked device, it is not possible!
Verizon only makes it available to devices purchased through them.

[userCacXmaEPsS]

I can't find this app anywhere.