Earbuds Not Working with New Galaxy Book 4 Edge

[user5RdYDgcPg5]

Buds2 Pro - Will pair and connect but will not play music. Error message comes up that says incompatable music format when they are connected. Once they are disconnected from the laptop the music starts playing just fine in the laptop.

Buds Live - Will not connect at all!

Buds+ - Will pair and connect but the music sounds horrible through them.

These Buds are working fine with my Samsung phone, watch and tablets.

[Mac-18]

Three things I can think of to try: 1 make sure that the audio output has the earbuds selected, 2 unpair/forget the device and repair, 3 check for a driver update to the book's Bluetooth adapter.

[user5RdYDgcPg5 · Accepted solution]

Thanks, I tried these suggestions before asking the community. So I tried a few more things:

1. Disconnected the buds from my phone and (powered down) the Galaxy laptop.

2. Downloaded the "Buds" app on the Galaxy laptop. 

3. Did a Restart of the Windows laptop.

4. I used "Samsung Settings" to pair the Buds 2 pro again and the Buds app automatically launched and asked me to connect the Buds.

5. I clicked on the connect button and the Buds connected, which worked fine.

Note: There might have been a problem using the Windows Settings for Bluetooth Devices.