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GALAXY BOOK 360 PRO - wifi disappears

(Topic created: 05-18-2022 11:09 AM)
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userGiR6oPF9dQ
Constellation
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Computers

Hi, I have no clue what's going on. I'll be using my laptop casually and then the wifi no matter which wifi I'm using just goes dark. It comes on again after waiting 30 minutes and a few restarts.

The button in the quick settings disappears, not all options are visible in the settings page. 

I've looked it up and some people say my driver is bad. I've tried updating it but it's the most current, I've reset it too. It's just very aggravating that all network connections are just randomly disabled due to no input from me.

If anyone has advice, do share.

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Samsung_Moderator
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Computers

Hello! I understand how your Wi-Fi not working can be frustrating. I just want to confirm that you have tried the troubleshooting steps in the link below? If you have and they did not work this will require service. Please send us a private message with you5r full model and serial number so that we may be able to look into this. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109558/#cannot-connect-to-wireless-network

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! I understand how your Wi-Fi not working can be frustrating. I just want to confirm that you have tried the troubleshooting steps in the link below? If you have and they did not work this will require service. Please send us a private message with you5r full model and serial number so that we may be able to look into this. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01109558/#cannot-connect-to-wireless-network