Hello @oracle3! Thank you for reaching out! I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01109686/. If this doesn't help then a factory reset would be recommended. If this doesn't help then the last option would be service for the laptop. Depending on your warranty you will have a few options below.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service processed. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
