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Original topic:

Galaxy Chromebook 13.3 won't start

(Topic created: 03-13-2021 12:12 AM)
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Jan Pilbauer
Constellation
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Computers

Hi,

I have an issue with my new Galaxy Chromebook. I have been using it for a week and now it won't start. When I plug the charger, it rotates the LEDs blue, green (twice) and red... it refuses to start at all. Any idea what to do with it? When I try the ESC+Refresh+Power button (without recovery USB plugged in) it just blinks the screen white and goes back to the sequence of LED colours.

Any thoughts?

Jan 

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Jan Pilbauer
Constellation
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Computers

Yes, when you plug the charger the LED light goes on in the sequence described above - blue, green (blinks twice) and red. Since then I have found out that the connector between the battery and motherboard was loose. I replugged that and all seems fine. 

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SamsungJam
Community Manager
Community Manager
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Do you recall seeing any error messages or anything prior to the device not starting?  Are you getting any indicator lights when you plug in the charger?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Jan Pilbauer
Constellation
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Computers

Yes, when you plug the charger the LED light goes on in the sequence described above - blue, green (blinks twice) and red. Since then I have found out that the connector between the battery and motherboard was loose. I replugged that and all seems fine. 

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Anonymous
Not applicable
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Computers

We are happy to hear that your Chromebook is working again.

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