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Galaxy book s - using it closed with an external monitor

(Topic created: 08-14-2022 06:45 PM)
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user9QVG714yfj
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I tried to use my Book S with an external monitor while leaving the laptop closed on a support. Problem is the machine started to get slow, freeze and act up. I left the settings for when the lid closes to do nothing. But this keeps happening. I dont know if it's because it heats up or something. Has anyone tried to use it like me? Did you have the same problem?

 

 

 

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Samsung_Moderator
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I can definitely understand how frustrating this may be. No one wants to have a laptop slowing and freezing. Let's try to alleviate some of the stress by trying this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01109656/

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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Samsung_Moderator
Community Manager
Community Manager
Options
Computers

I can definitely understand how frustrating this may be. No one wants to have a laptop slowing and freezing. Let's try to alleviate some of the stress by trying this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01109656/

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location