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Samsung Galaxy Book Pro 360 Camera and Mic Not Working

(Topic created: 02-21-2022 12:59 PM)
andyrocks705
Constellation
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Computers

I have had the Samsung Galaxy Book Pro 360 '15 for about 3-4 months now. At first, it worked fine and I had no problems. Two months or so in, I started to noticed that the built-in microphone stopped working and the camera would not work regardless of how many times I tried to reset it, access its privacy settings or anything. It literally stops working. I get the 0xA00F4244<NoCamerasAreAttached> error message. When I updated it to Windows 11 and for some reasons, the laptop attempted to clean itself and reset all of the files and what not, the camera started to work again. The blue light turned on when I opened the camera app, and the mic also happened to work. But guess what, a day later after some updates that were necessary to be installed on windows 11, both the camera and mic STOPPED working again. I've been so tired of this and the service that I have gotten was even worst. As a college student, they asked me to send it back and it would take around 2 weeks or more for it to be fixed. I need my laptop for programming and taking notes, I can't just not have it for 2 weeks. I'd rather get a refund and buy a different brand. For anyone that is trying to help me, I have tried everything. I literally just factory reset this for like the 4th time and nope, it doesn't work. Camera doesn't even display in device manager and the mic's greenbar (sound detecting signal) is fully lit even when it isn't detecting sound. Basically camera and mic doesn't work at all. Don't buy this, vey inconsistent hardware/software issues. Samsung IF YOU ARE READING THIS, please contact me and I'll give you the details on my purchase, please refund me or give me a new one that. I think that this has been my worst laptop experience ever. Super frustrating and annoying to deal with. 

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Solution
userPFUcWW5W25
Astronaut
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Try the "Samsung Security App" in my case the app (that I didnt know i had) was turning the camera off by default for security reasons.  Can also try Ctrl+F10

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7 Replies
ArtDesk
Supernova
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Computers
Sorry too break this to you. Not a Samsung issue but a Windows created problem. If the hardware worked before you installed Windows 11 then Microsoft is the problem. Open your Samsung update app see if there is new firmware. Also, go to the Microsoft store and see if there are updates for the devices. You just described why i am not updating my 360 to Windows 11. Windows updates are notorious for breaking things that once worked. If Samsung has not caught up to the problem of Win 11 disabling hardware with the OS update, they will, likely was not aware of it. I didn't get the notice of Windows 11 being available on my 360 laptop and I updated it today. Just regular updates available no OS update notice.
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andyrocks705
Constellation
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Nah, this problem has been happening since windows 10. I upgraded to 11 to see if it would fix it and nope. I downgraded again to 10 and it worked for a bit and then it stopped working. This is stupid. Any help? It doesnt work on either windows version. 

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ArtDesk
Supernova
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Are you sure it was new? Cause my laptop is fluid, a **bleep**g dream operation in motion. Despite having Windows on it. I got the 16GB, 512GB 13 inch laptop and I love it.
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ArtDesk
Supernova
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I feel for you cause Windows is frustrating. But I did get an update fir the Studio app, Notes, Flow, Gallery and a whole bunch of Samsung apps on the Microsoft store. About 10 of them.
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Solution
userPFUcWW5W25
Astronaut
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Computers

Try the "Samsung Security App" in my case the app (that I didnt know i had) was turning the camera off by default for security reasons.  Can also try Ctrl+F10

userCNQHYKpsxs
Astronaut
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This is huge - thanks so much for solving my problem!

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userxlDXvauEGO
Astronaut
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I have been having the exact same problem, and this was the exact solution. Thank you so much, I really appreciate your help! This is a life-saver, as I have not been able to use apps like Zoom on my laptop for a very long time. Also, @SamsungJustin I would suggest looking into improvements for the Samsung Security App so that it does not cause problems like this in the future. Thank you! @userPFUcWW5W25 

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