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Original topic:

Samsung Galaxy Book wont start, just showing a QR Code

(Topic created: 03-25-2024 07:46 AM)
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Nadinerater
Astronaut
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Computers

I bought a Samsung Book a year and a half ago, everything was working fine and up to date then suddenly when rebooting the computer on start up it doesn't run bios it goes from black screen to a display of a QR code that hasn't led me anywhere.

 

Has anyone had this issue?

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Samsung_Moderator
Community Manager
Community Manager
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Computers

Hello! Thank you for reaching out! Since the device is not going to a bios screen you may be unable to do any type of factory reset. As such this will require service, as your device is out of warranty you may need to find a local repair center, or you call in our depot center at 1-310-669-4334.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Hello! Thank you for reaching out! Since the device is not going to a bios screen you may be unable to do any type of factory reset. As such this will require service, as your device is out of warranty you may need to find a local repair center, or you call in our depot center at 1-310-669-4334.