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Original topic:

Samsung galaxy book2 pro 360 not turning on

(Topic created: 05-10-2022 08:36 AM)
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MrT_Stephens
Constellation
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Computers

Hi,

I'm just wondering if someone could help. I bought the Samsung galaxy book2 pro 360 not even 1 month ago and I closed the lid down yesterday without shutting it down and it know will not turn on. The indicator led is red constantly even when the charger is not plugged in. This is very disappointing as an issue like this has happened not even 1 month after buying this and this laptop was not cheap. If someone has a solution to this I would be very greatful if you could help.

 

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Samsung_Moderator
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Community Manager
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I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01110727/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
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