Can't transfer ESIM to Fold 5

[userOJhHZKSnQE]

I HAD A Z FOLD 4 THAT CRASHED WITH THE 5.1 UPDATE. THE Z FOLD WAS UNLOCKED WORLD PHONE FROM SAMSUNG WICH I HAD INSTALLED A VODAPHONE ESIM FROM PORTUGAL AND HAD NO ISSUES. AFTER THE Z FOLD 4 CRASHED I GOT A Z FOLD 5 UNLOCKED WORLD PHONE FROM SAMSUNG, NOW I AM NOT ABLE TO TRANFER ESIM FROM DEVICE TO DEVICE BECAUSE IT TELL ME ITS NOT SUPPORTED.

[LongHiker · Accepted solution]

@userOJhHZKSnQE This is the discussion area for Samsung US products and services. To get your post seen by the appropriate people, you should post in the area for your geographical region. To find this site, visit https://www.samsung.com/us/common/visitlocationsite/ 

[userOJhHZKSnQE]

My phone is a US phone, primary sim is with xfinity, back up esim is from europe. Did not have issue with z fold 4

[bill-e]

Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log"