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Charging stops and then restarts

(Topic created: 08-30-2023 05:47 PM)
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mermaid_89
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Phone stops charging after a while. Meanwhile, still connected to original charger it says charging again. This is annoying. 

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Samsung_Moderator
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Hello, We understand the frustration of the phone not holding a full charge while still on the charger.

We see you have already verified that the battery protect feature is not turned on.

Have you tested the phone in Safe Mode to see if an app is causing the behavior? https://www.samsung.com/us/support/answer/ANS00062983/

You can also try the troubleshooting steps here: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

We also recommend optimizing your device: https://www.youtube.com/watch?v=CPo4h2og_bE

In the event the troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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LongHiker
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@mermaid_89 A couple of things...

  • If you have your phone configured to only charge to 85% it will stop charging there but then resume when it drops below 85%. 
  • If your phone gets too hot, it will pause charging until it cools down. 

Of course, it could be the charger that you are using. Have you tried a different charger and different cable? 

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mermaid_89
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I do not.
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mermaid_89
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I've tried all of my chargers for this phone. It's all the same. I do not have the battery protect on.
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mermaid_89
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It is the z flip 4
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mermaid_89
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I've done this. It's still doing the same thing. I always try all my troubleshooting tools and ideas before everything else. Thank you all for the tips.
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mermaid_89
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Thank you so much.
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mermaid_89
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I have bought a new charger and I have the same problem.
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Based off all of the previous responses, it seems you've found a rare case. Your charging port may be borked. For now you should utilize a wireless charger until you can get it checked out by a professional. If it does it while wireless charging, then it's software side. Does it charge to a certain % before it stops or is it all over the place and random?
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mermaid_89
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It charges to 87/89% and stops and charges again.
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