Charging stops and then restarts

[mermaid_89]

Phone stops charging after a while. Meanwhile, still connected to original charger it says charging again. This is annoying. 

[gabe80million]

Does the bottom feel really hot to the touch? Sometimes that can happen if it's too hot to protect itself

[Samsung_Moderator · Accepted solution]

Hello, We understand the frustration of the phone not holding a full charge while still on the charger.

We see you have already verified that the battery protect feature is not turned on.

Have you tested the phone in Safe Mode to see if an app is causing the behavior? https://www.samsung.com/us/support/answer/ANS00062983/

You can also try the troubleshooting steps here: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

We also recommend optimizing your device: https://www.youtube.com/watch?v=CPo4h2og_bE

In the event the troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html