Flip 5 cover screen not working

[Notlek]

The cover screen has not worked. I have followed the suggested diagnostics with no success. 

I have had samsung phones for years with no problems. However this flip 5 has been plaqued with problems. My warranty expired shortly before the Sept update. 

[Samsung_Moderator]

Hello Notlek, Welcome to the Community. We know how frustrating it is for the screen of the phone to not work.

You stated the cover screen isn't working. Could you provide additional details?

We do have an article that address touchscreen issues here: https://www.samsung.com/us/support/troubleshoot/TSG10001974/

For a black or blank display, you can try the steps here: https://www.samsung.com/us/support/troubleshoot/TSG10002028/

Let us know if this helps.

[Notlek]

Hi, thank you for the suggestions. I did try both of them with no success.
This problem started when I downloaded the Samsung update around Sept. 9th. Everything was fine until then.

[Samsung_Moderator]

Thank you for confirming that information. We recommend submitting an error report to provide this information to Samsung. This link provides steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

We also recommend having the phone evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html