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Fold 3 speakers stop working when unfold

(Topic created: 10-17-2023 10:58 PM)
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Maksg123
Constellation
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Fold & Flip Phones

Hi all, 

My fold 3 speakers have stop working after connecting to my car Android Auto and after i disconnected it the speakers went to garbage to none when unfold, sometimes while using the front screen the speakes would work and other time just garbage/static sounds. Already done factory reset for so many times and it's still the same. Now i can only us the sound on Bluetooth. This is a 1 year and 6 months unit only. Service center said they need to change the flex for sound just by looking at it and it cost alot because the screen will also be replaced when it is not broken. Any fix or suggestions? 

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Samsung_Moderator
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Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when the speaker stops working. This article contains several troubleshooting steps that may help, including testing the phone in Safe Mode. https://www.samsung.com/us/support/troubleshooting/TSG01001255 

Once the troubleshooting is complete, if the speaker is still not working then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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Samsung_Moderator
Community Manager
Community Manager
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Fold & Flip Phones

Hello, Welcome to the Community. We understand how frustrating it is when the speaker stops working. This article contains several troubleshooting steps that may help, including testing the phone in Safe Mode. https://www.samsung.com/us/support/troubleshooting/TSG01001255 

Once the troubleshooting is complete, if the speaker is still not working then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

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