I purchased a Galaxy Flip 4 two weeks ago. Until today my Bluetooth devices had no issues streaming audio services, e.g., Amazon Music. However, after connecting my Bluetooth headphones today (the device is paired), I heard the audio on the phone but not the headphones. To ensure that this issue was with the phone, I attempted to connect with other Bluetooth devices. The result was the same.
I restarted the Bluetooth and the phone several times, but theseactions had no effect. In addition, I tried disabling the Bluetooth A2DP hardware, but this also had no effect.
Has anyone had a similar issue? Does anyone have any suggestions?
I have this problem with my Bluetooth except mine is not working with my car, the sound comes from my phone. I have a Galaxy Flip 3. I've paired and unpaired. It worked fine until a few days ago.
Hello, We understand how frustrating it is when you are unable to listen to content through connected Bluetooth devices. There are some troubleshooting steps you can take that may help.
1. Make sure the Media Volume is turned up.
A. Press the volume-up button on the side of your device. This should immediately raise the volume of your Bluetooth headphones.
B. Alternatively, you can go to Settings > Sound and Vibration, then move the slider for Media Volume to the right to turn up the sound.
2. Enable Media Audio
1. With your Bluetooth headphones connected, go toSettings, and tap Bluetooth.
2. Select your Bluetooth headphones from the list.
3. On the next screen, make sure that Media Audio is On.
3. Disable Nearby Device Scanning
1. Go to Settings, and click ‘Location’.
2. Turn the Location setting ON. Select Location Services. Wi-Fi and Bluetooth Scanning options should appear.
3. Hit the toggle to turn off the Bluetooth scanning feature.
4. Reset Network settings
1. On your smartphone, open the Settings app.
2. In the search bar, type “Reset” or “Network”. Hit search. Then, on the results, find the entry that says “Reset Network settings”. Note that the exact phrase or methods to get to it could vary from phone to phone.
If you are still getting no audio when connected to Bluetooth devices, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
This guide does show you how to perform a factory data reset on a Galaxy phone. Before you do the reset, know that ALL of your data will be completely erased.
Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
