Hello, I can certainly understand how frustrating it can be getting a new device and it not working as it was designed to. Let's see if we can get this resolved for you.
Also, If you started using the Bubbles notifications feature on your device, you may have accidentally set some contacts or conversations as exceptions in the Messenger app. To fix this, you can make sure Bubbles notifications are turned on and then check the settings in the Messenger app. This way, all of your text notifications will appear. Check out this link to learn more about this:https://www.samsung.com/us/support/answer/ANS00062636/
If you're still having the same issue with the device, I would suggest having a certified service technician take a look.
Yeah I think something is wrong with the volume it was like this in the fold two when it first came out and it's not just text messages that I can't barely hear it's videos I can barely hear it's really sad for the amount you pay for the phone.
