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Phone is turning off when closed or removed from charger

(Topic created: 11-23-2023 09:26 AM)
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pertio
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Bought my phone around 8 months ago, never had any issue with it until today. I wake up, update the phone (Morocco), everything is well, I close it and then it turns off. I do it againt and same thing, I keep using it open on my way to work and then I put it on charge while open, I forgot about it and then fliped it off and then I was oh **bleep** it turned off but no ! While charged it's still on but as soon as I take it off the charger it turns back off.
Basically, phone turns off completely as soon as I close it unless it is on charger. I doubt it is a battery issue cause it happened as soon as I updated it today never had any issue before !

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Samsung_Moderator
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Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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DanG92263
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Not good.

You're in Morocco, you said?
DanG92263
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Sounds like you may need to backup your phone, factory reset it, then start the update again. Doesn't sound like you got a clean installation.
Kitsuu
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Anyone having this issue?1700773940524.jpg
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Samsung_Moderator
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Community Manager
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Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

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