Original topic:

Unable to complete verification

(Topic created: Tuesday)
216 Views
CodeMonkey757
Asteroid
Options
Fold & Flip Phones

My inner screen went bad and they sent me a replacement.  I'm setting up my phone, and I need to transfer my photos and reinstall my apps from my old phone to the new one.  The problem is, I need to verify my new phone using my old phone so they can transfer.  With no inner screen, I cannot see what is going on.  Any suggestions?  What can I do so that I can see my phone's screen and interact with it?

0 Likes
9 Replies
ElyasE260
Halo
Options
Fold & Flip Phones
You can use samsung DEX for screen mirroring. Connect your old phone to a computer or TV using a USB-C cable. If your phone supports Samsung DeX, you can interact with your phone's interface on the larger screen.
0 Likes
CodeMonkey757
Asteroid
Options
Fold & Flip Phones

How do I get Dex?  Is it a computer program?

0 Likes
ElyasE260
Halo
Options
Fold & Flip Phones
Yes you can download it.
0 Likes
cutebunny10
Galaxy
Options
Fold & Flip Phones
If the number is the same you can login via text
0 Likes
CodeMonkey757
Asteroid
Options
Fold & Flip Phones

How?  I can log into google, but I can't verify on the other phone.

cutebunny10
Galaxy
Options
Fold & Flip Phones
If u put in the same sim card
0 Likes
kimberleigh
Comet
Options
Fold & Flip Phones
If the new phone has the same phone number, you can have google text you a code to verify. If you dont have the same phone number, you can change it from a computer, laptop, etc....
LongHiker
Galactic Samsung Care Ambassador
Options
Fold & Flip Phones
I'm guessing that you have a Flip. Unfortunately DEX is not supported on the Flip.
0 Likes
CodeMonkey757
Asteroid
Options
Fold & Flip Phones

Dang.....  šŸ˜­šŸ˜­

0 Likes