Audio cuts out for a second or two every few minutes

[REsaY]

I bought new Galaxy Buds 3 just recently, maybe a month and a half ago, and I've been loving them. They worked great, then I got an update that supposedly improved the bluetooth stability and I've actually seen the stability DECREASE after that update. I'll lose audio randomly for 1-2 seconds like they're disconnecting and reconnecting. Sometimes it'll be minutes between it, sometimes it'll happen several times a minute. I've checked for further updates, and there aren't any other devices nearby they should be trying to connect to.

[Samsung_Moderator · Accepted solution]

Hello REsaY, Welcome to the Community. We understand the frustration of trying to use the earbuds and having them disconnect and reconnect, causing you to lose audio.

Have you tried resetting the Bluetooth settings? (You will need to reconnect to Wi-Fi and Bluetooth devices)

Settings>General Management>Reset>Reset Wi-Fi and Bluetooth settings

Try turning off the seamless earbud connection setting.

This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/

Please submit and error report using the following steps immediately after experiencing the disconnect/reconnects with the earbuds. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

If you continue to experience the audio cutting out, service is recommended. You can use the following link to find a list of service centers in the U.S. that can evaluate the earbuds: http://www.samsung.com/us/support/service/location or to ship the earbuds to Samsung service center, contact customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html