Buds 2 pro the worst for calls

[Nolo18]

It's me or always I have the worst communication with the buds 2 pro.

The other person says always I hear away and barely audible. 

I've chance rubers and position and nothing.

Why the competitors can achieve a great performance with calls in wireless earphones???

It's really a mess. 

[Ryan891]

I have no issues on mine, I use them every day paired with my S22U

[Ellin]

I have no problem, wear them every day, all day

[Nolo18]

I mean just during calls

[winegirl1968]

I use mine every day with calls and have never had any problems.

[Samsung_Moderator · Accepted solution]

Hello Nolo18, Welcome to the Community. We know how disappointing it is to not be able to use your Buds 2 Pro during calls.

This article provides some suggestions that may help with the audio: https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls There are also additional links in the article with several other steps you can try.

If you've completed all the steps and are still experiencing poor call quality, we recommend having the Buds 2 Pro evaluated by an authorized service technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html