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11-12-2024 10:35 AM (Last edited 11-12-2024 10:44 AM by SamsungRei ) in
Galaxy BudsHello
I bought buds 3 pro yesterday, i tried it, all is right but when i have to use the mic on any application other than phone calls or whatsapp calls tge phone's mic is used.
When i do a phone call or whatsapp call the bud's mic is used
But when record voice or use any app the phone's mic is used
What is the problem ?
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11-13-2024 02:47 PM in
Galaxy BudsHello mohammadkhalil95, Welcome to the Community. We understand the frustration of the mic not working with applications other than phone calls and Whatsapp.
Do you have any other Bluetooth devices to test with the apps? It is possible the apps do not allow Bluetooth Mic access.
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11-13-2024 09:10 PM in
Galaxy BudsI had buds 2 pro and it is working well, but the new buds is not working well
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11-14-2024 05:52 AM in
Galaxy BudsThank you. Have you tried resetting the earbuds? https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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11-14-2024 11:28 PM in
Galaxy BudsYes i did reset, not solved
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11-15-2024 08:30 AM in
Galaxy BudsThank you for confirming those steps. Please submit an error report to provide the data from your devices directly to Samsung developers: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
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11-16-2024 12:18 AM in
Galaxy BudsBut i connect the buds to a mobile other than samsung it works well