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Original topic:

FE charging case lost

(Topic created: 01-02-2024 03:27 PM)
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homo916
Constellation
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Galaxy Buds
Any models that will work to charge? Lost my case and can't find any on Amazon that say FE. Will the Live buds case work.?
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We understand how disappointing it is to misplace the charging case for the Buds.

You can replace the charging case by setting up a service ticket and shipping the earbuds for service. Once they are received by the service center, they can provide the pricing to replace the charging case. 

To set up a service ticket in the U.S., please reach out to customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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