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Original topic:

FE charging case lost

(Topic created: 12-29-2023 06:32 AM)
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homo916
Constellation
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Galaxy Buds
Any models that will work to charge? Lost my case and can't find any on Amazon that say FE. Will the Live buds case work.?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We understand how disappointing it is to misplace the charging case for the Buds.

You can replace the charging case by setting up a service ticket and shipping the earbuds for service. Once they are received by the service center, they can provide the pricing to replace the charging case. 

To set up a service ticket in the U.S., please reach out to customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand how disappointing it is to misplace the charging case for the Buds.

You can replace the charging case by setting up a service ticket and shipping the earbuds for service. Once they are received by the service center, they can provide the pricing to replace the charging case. 

To set up a service ticket in the U.S., please reach out to customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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