My new buds will not hold a charge for more than a day. Both case and buds are fully charged so they are charging correctly. I am also using all Samsung charging blocks and chords to charge. Once unplugged, the buds only last a few hours.
If they continue to not hold a charge after the reset, then it would be recommended to have the Buds evaluated by a certified technician. You can use the following link below to request service in the U.S. https://www.samsung.com/us/support/service/ or by contacting service directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html I apologize for any inconvenience.
