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Galaxy Buds 2 pro Connection problem during voice calls

(Topic created: 03-15-2023 10:30 AM)
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ANNUNAKI
Astronaut
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Galaxy Buds

Why is it everytime i start a Vcall my buds doesent connect and i have to reset my connection on my Buds 2pro.? I tried to reset and uninstall still the same.

 
Any help guys.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out and welcome to the community.  I can certainly understand your frustration with your Galaxy Buds 2 pro not connecting to your phone during phone calls and I would be happy to look into this further for you. If your phone cannot connect to your Galaxy Bud series earbuds (like the Galaxy Buds2 Pro) or Gear IconX earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Give this link a try for connection issue with your Galaxy Buds 2 pro: https://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

If you have ruled out a connection issue on your Galaxy Buds 2 pro, the next step would be to check if your buds are disconnecting repeatedly. If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for steps if you Galaxy Buds are disconnecting from your phone often: https://www.samsung.com/us/support/troubleshooting/TSG01208805/

 

As you have stated you already tried a reset, if you have tried the troubleshooting steps above the next step would be a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer support directly at 1-800-726-7864.

If you are using an international pair of buds, I would recommend reaching out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

 

 

 
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