Galaxy Buds 3 Pro not connecting to calls

[Dadderley]

Recently, my Galaxy Buds 3 Pro stopped connecting phone calls on my Z Fold 6. I cannot hear the person, and they cannot hear me. I tried all of the troubleshooting tips offered, but no success. I since tested them on my Note 20 Ultra and the calls work fine. Not sure if this occurred after an update on the Z Fold 6, or if this is an issue with the Buds themselves. 

[Samsung_Moderator · Accepted solution]

Hello Dadderley, Welcome to the Community. We understand how upsetting it is that you are unable to use the earbuds during phone calls.

Did you check in the Bluetooth settings of the phone to see if the Buds 3 Pro are set to allow Media and Calls?

Have you uninstalled and reinstalled the Wearables app and plug-in? Also, try resetting the earbuds: https://www.samsung.com/us/support/troubleshooting/TSG01218103

Make sure the earbuds, phone, and all apps are fully updated.

Finally, try resetting the Bluetooth settings. On the phone - Settings>General Management>Reset>Reset Wi-Fi and Bluetooth settings (You will need to reconnect to all Wi-Fi and Bluetooth devices after the reset.)

You may also want to test another Bluetooth device with the Fold 6 to determine if it is the earbuds or phone.

There are also diagnostics that you can run in the Members app Support Tab.

If these steps do not help, please submit an error report to provide the information to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can use the following information if you would like to have any of your devices evaluated by an authorized technician: 

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.