Galaxy Buds series of products won't connect to the Galaxy Wearables app

[JDID]

Hello,

I'm having issues connecting the buds to the wearables app.  

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

What am I doing wrong or are the parts faulty?

Phone:  Samsung S9+

thanks,

JDID

[useritvWN8IZVM]

Hi. I am also having this issue with my galaxy buds plus. Has a solution been found?

[user3l7plz8CMx]

I have the same problem

[MrQue]

Did you try any of the previously mentioned troubleshooting steps mentioned in the thread?

[user3l7plz8CMx]

all of them no luck

[MrQue]

Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

•  Model number
• Serial number

[user3l7plz8CMx]

Sent

[usersNgBjb4d5N]

I'm having the same issue but the only solution im seeing is contact someone, I've contacted a few of the people saying they solved it but gotten no response. If anyone knows of a solution please respond!

[user3l7plz8CMx]

Samsung support got my serial no and everything and said it was an International model and so blew me off and did not help me at all.

[MrQue]

If your device was deemed an international model I believe this will help you. Here's a link to get to the correct forum. http://www.samsung.com/visitcountry There you should be able to get assistance with your issue. 

[userRAeI6fFfxJ]

I'm also having same issue, I just got them, and tried to read the serial number on the bottom of the case, its way too small