I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
What am I doing wrong or are the parts faulty?
Phone: Samsung S9+
Solved! Go to Solution.
With that performed to no avail, I would recommend getting your device in the hands of a technician to evaluate and your device. I would be happy to look into service options for you, could you please provide me with your model and serial number for your buds in a private message to do so? https://bit.ly/2SUXRar