So I've only had my Galaxy Bud2 for about 2 months now. Recently, if I turn on Ambient Noise, I can hear normally, but soon after, it gets so quiet to where I can't hear anything. I've looked everywhere, but I can't seem to find an answer. I've obviously tried restarting my phone, putting my Buds in the case for about 7 seconds, and taking them back out but no luck. The Ambient noise just keeps on fluctuating and it'll just stay quiet.
For out of warranty repair, please contact our customer service team directly at 1-800-726-7864 for the best resolution for the symptoms you are experiencing.
Thank you for reaching out. I can certainly understand your concern with the ambient sound fluctuating and would be happy to look into this further for you. The first step I would recommend would be resetting your Galaxy Buds 2, as this take your buds back to the default settings. Give this link a try for steps to reset your Galaxy Buds 2: samsung.com/us/support/troubleshooting/TSG01218103/
What type of device are you pairing your buds with?
Have you tried pairing your buds with another device to see if you still experience these symptoms?
I reset my Galaxy Buds2, but the ambient noise still fluctuates. I have a Galaxy S20. I also paired my Galaxy Buds2 with my Chromebook, but the ambient noise does still fluctuate.
For out of warranty repair, please contact our customer service team directly at 1-800-726-7864 for the best resolution for the symptoms you are experiencing.
