Galaxy Buds3 hurt my ears when i put'em in

[RichardBernardHolden]

Hi, i have a bit of a issue with the Galaxy Buds3, they hurt my ears when i put'em in

Image of the Galaxy Buds3 (Right one)

Everytime i insert'em, the mic on the side that goes in scrapes up against the skin of my ear and it hurts for a bit, is there any way to make that not happen? Would be appreciated 👍🏻 

[Samsung_Moderator · Accepted solution]

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  

We do have a link how to properly wear the earbuds and steps to test the fit. You can find that here: https://www.samsung.com/us/support/answer/ANS10003519/

If you continue to experience the discomfort wearing the earbuds, we do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to a moderator, our Facebook or Twitter Support teams to set up a call back.