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Galaxy Earbuds Live left earbud not charging

(Topic created: 05-24-2021 10:19 PM)
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Eloo
Astronaut
Options
Galaxy Buds

I purchased the Earbuds Live 2 months ago, and the left Earbud will not work. It does not take charge. Does anyone have any suggestions on how to fix it. I tired updating the app, resetting it, and uninstalling and installing again. Any info would be greatly appreciated. 

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SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

I understand how frustrating this can be! If resetting the earbuds, Restart or reset your Samsung earbuds, does not correct the charging issue, or if you are unable to connect to the Wearables app, then service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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2 Replies
crazyguytellmealie
Astronaut
Options
Galaxy Buds
The same thing happened to me
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

I understand how frustrating this can be! If resetting the earbuds, Restart or reset your Samsung earbuds, does not correct the charging issue, or if you are unable to connect to the Wearables app, then service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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