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Galaxy buds are not charging in the cradle and the light stays on

(Topic created: 05-25-2021 03:25 AM)
TimGoins
Cosmic Ray
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Galaxy Buds

My buds will not charge in there case unless it is plugged in to a wall charger. Is there something wrong with them and also the light on the case will not go off ever.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I understand how frustrating this may be. Is the light on the charging cradle changing from red to green when charging? Try resetting the earbuds, https://www.samsung.com/us/support/answer/ANS00078085, and make sure the software is up to date. If you are still experiencing issues with the charging cradle, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

I understand how frustrating this may be. Is the light on the charging cradle changing from red to green when charging? Try resetting the earbuds, https://www.samsung.com/us/support/answer/ANS00078085, and make sure the software is up to date. If you are still experiencing issues with the charging cradle, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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