GalaxyBud stopped working out of nowhere

[MoisesC]

I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.

[BRAMSCOLNICK]

Try cleaning the metal contacts on both case and bud with cotton swabs.

[userbqHu9btR6m]

It is showing that case is making contact with the ear bud but it is showing the red light and showing that the battery is dead. I will try this, hope it works. 

[userbqHu9btR6m]

Did not work. The left ear bud is making contact and saying it's dead even thought its charging all day in the case

[knightsurgeon]

Hey, can I have your full model code and serial number via private message? Also, could you clarify if this is with the charger or the phone?

[Carolynn-Frankl]

the left earbud won't charge.  I get a fast flashing red light when i try to charge it.  the right side is solid green.

[knightsurgeon]

Are you able to reset the buds?

[Carolynn-Frankl]

The left side is completely dead so I can't reset that one.

[MrZell]

Thank you for confirming that information.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[Carolynn-Frankl]

private message sent

[userx6qnYWmhXt]

Have used Galaxy Buds for 3 months.  Left them outside of charging case for 3 days.  Tried to use them after charging.  Did not work.  On the Wearable app, I pressed forget earbuds to try to reconnect.  Now, they are not recognized by bluetooth or wearable.   Have left them charging,  the case shows green light.  When I open the case, the inner light is red.  I have tried all suggestions on YouTube and online without success.  Please advise.  Thank you!