Received my Buds Pro with my phone and finally sit it up just to see that my Right side Buds Touch functions Doesn't Work at all so I can't tap to mute, double tap to skip, triple to previous, when I put it in my hear it don't get the beep to let you know it's connected, but if I'm playing music I hear just fine.
Your earbuds have several commands built in to enhance your user experience. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. When you connect the Galaxy Wearable app to your earbuds, you can set up touchpad commands for adjusting the volume, using voice commands, and enabling Ambient sound as well. You can even launch Spotify if you have Galaxy Buds+, Galaxy Buds Live, or the Galaxy Buds Pro.
Note: These features will vary by device and software version. Launching Spotify from the earbuds is not available on iOS devices.
If you have tried the troubleshooting steps provide and are still experiencing these symptoms, I would recommend a service repair, or if you are within 14 days of purchase, you can reach out directly to the place of purchase to see what options are available.
If you wish to set your device up for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Your earbuds have several commands built in to enhance your user experience. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. When you connect the Galaxy Wearable app to your earbuds, you can set up touchpad commands for adjusting the volume, using voice commands, and enabling Ambient sound as well. You can even launch Spotify if you have Galaxy Buds+, Galaxy Buds Live, or the Galaxy Buds Pro.
Note: These features will vary by device and software version. Launching Spotify from the earbuds is not available on iOS devices.
If you have tried the troubleshooting steps provide and are still experiencing these symptoms, I would recommend a service repair, or if you are within 14 days of purchase, you can reach out directly to the place of purchase to see what options are available.
If you wish to set your device up for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
