I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.
Hello my left ear bud will not take a charge. When I place it in the case the red light comes on but after leaving them to charge overnight, when I open the lid the app shows the left bud with an orange "!" next to it. I have cleaned both the bud and the case as well as unpaired and repaired, uninstalled and reinstalled the app, and tried resetting but they will not reset because both buds need to be connected. Is there anything else I can do to get my left bud working again?
Hello @PinkLadyCreates , firstly I am sorry this is happening to you but we are here to fix it! You can call 1800-samsung (1800-726-7864) , they will guide you through some other steps if not able to fix they can help you with mailing out your earbuds. The way they are going to do this is by sending you a shipping label to your email. You print it out, put it into a box and when it is sent to the warehouse to fix they will call you regarding what your repair will entail or if they will replace your buds. Secondly you can live chat an agent, and they will help you with the same process via online. Lastly when covid-19 is over and Samsung Walk in stores open up you can bring them to the store and we will help you with the whole mail out process. I hope this helped. Any question or cornerns we are here to help you. Have a wonderful day!
I would call Samsung Customer service to check to see if i have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.
I will be happy to further look into this for you.
What troubleshooting steps have you already tried?
Can you send a private message providing the full model code, serial number, and a copy of the proof of purchase so I can assist you better? http://bit.ly/2GGYul4
I see you have tried some troubleshooting steps already, I would like to see if we can get the buds to connect properly with these steps.
The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.
First, navigate to and open the Galaxy Wearable app on your phone.
For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.
If you are unable to connect after this, give these steps a try.
Go to Bluetooth menu and forget the device
Next, open the Wearables app and unpair the buds from the app
Once unpaired, uninstall and reinstall the Wearables app
Then reconnect the device to the phone like it was connecting for the first time
Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.
If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further. https://bit.ly/2SUXRar
I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.
My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.
If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.
My lef ear bud wont respond at all which i believe its not charging properly. My bud case will charge till it shows a green light but if i put my left ear bud in the inside light will display a red light saying its dead battery but if i charge it or leave it in there for a few hours the left ear bud is dead still. The right ear bud works fine.
