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Receiver hearing Weird Sound

(Topic created: 09-22-2023 12:17 AM)
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userV0ElpCBWZ2
Cosmic Ray
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Galaxy Buds
When I use the Galaxy Buds 2 Pro with my Fold 5 when talking on the phone. The receiver says usually after a few minutes that they hear some strange noise and can't hear me. We usually have to disconnect and try the call again to work.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, We understand how frustrating it is when the person you are talking on the phone is unable to hear you when you are using your Buds 2 Pro.

If resetting the network settings as suggested by @VerbumVeritum did not help, there are a couple of extra steps to try.

This article provides steps such as cleaning the Buds and performing a reset on the Buds. https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-...

If the caller continues to experience the strange noise when you are using your Buds, we recommend submitting an error report: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

We also recommend having the Buds evaluated by an authorized repair center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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userV0ElpCBWZ2
Cosmic Ray
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Galaxy Buds
I have done that. Plus I know another person with the same phone and earbuds with the same problem
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, We understand how frustrating it is when the person you are talking on the phone is unable to hear you when you are using your Buds 2 Pro.

If resetting the network settings as suggested by @VerbumVeritum did not help, there are a couple of extra steps to try.

This article provides steps such as cleaning the Buds and performing a reset on the Buds. https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-...

If the caller continues to experience the strange noise when you are using your Buds, we recommend submitting an error report: https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/

We also recommend having the Buds evaluated by an authorized repair center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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