Samsung ear buds left ear intermittently does not connect

[userr71fPyOrSS]

Why <edit> does my left ear bud never connect. It is like hit or miss and when there is a miss I just give up and put those <edit> back in the corner. Is there an easy way to get the earbud to sync or work without having to go thru resets or holding them? <edit>

[SelfProclaimedBest]

The new Bluetooth version allows for a bunch of things simultaneously connect by "seriesing the connection" like they were subs in your trunk. Phone goes to one bud with one signal and not both buds with two signals. The one bud then sends a signal to the second one creating 1 continuous connection signal from your phone that still connects both. There are issues with the second bud having connection problems and it'll proudly take a bit for the bugs of the new version to be worked out.

[SamsungRei · Accepted solution]

I understand how frustrating this is. This article provides some possibilities that could be causing the earbud to disconnect. https://www.samsung.com/us/support/troubleshooting/TSG01208805/ If the issue persists, service would be recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html