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05-30-2024 08:51 AM in
Galaxy Buds![Community Manager Community Manager](/i/rank_icons/admin.gif)
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05-30-2024 09:19 AM in
Galaxy BudsHello HiveGuardian, Thank you for reaching out and for being part of the Community! We understand the concern with the volume increasing while on a call.
Do you have the touchpad features active on the Buds? If so, try setting to another option than adjusting the volume.
You can also try resetting the Buds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Is this the only time you are hearing a beep from the buds?
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05-30-2024 10:02 AM in
Galaxy Buds![Community Manager Community Manager](/i/rank_icons/admin.gif)
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05-30-2024 10:16 AM in
Galaxy BudsMy apologies, I misunderstood what you meant when you referred to talking to people.
Yes, the touch controls is what I was referring to. Is it possible that when you are talking you are activating the touch controls increasing the volume?
Have you tried resetting the Buds?
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05-30-2024 11:26 AM in
Galaxy Buds![Community Manager Community Manager](/i/rank_icons/admin.gif)
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05-30-2024 11:57 AM in
Galaxy BudsThank you for the additional information. As you have confirmed the settings and the troubleshooting does not help. It is recommended to have a technician take a look at the Buds. You can use the following link below to request service in the U.S. https://www.samsung.com/us/support/service/ or by contacting service directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
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a week ago in
Galaxy BudsI'm guessing it has a balance feature when wearing both but I often wear only 1.
Anybody know about this "feature" or setting and know how to turn it off?
![](/skins/images/456ABD04DE968606B12D71847062530E/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/456ABD04DE968606B12D71847062530E/responsive_peak/images/icon_anonymous_message.png)