Thank you for reaching out. I can certainly understand your frustration with the Galaxy Buds 2 not showing the charging case percentage and I would be happy to look into this further for you. Are you pairing your Galaxy Buds 2 through the wearables app?
Have you had an update to your buds recently and have you verified the software is up-to-date?
What type of device are you pairing your Galaxy Buds 2 with?
How long have you been experiencing these symptoms?
The device I am pairing with my buds 2 is the Samsung Galaxy s21 plus.
I have been experiencing this issue for about 3 weeks now.
Thank you for that information. Have you tried uninstalling and re-installing the Galaxy wearables app?
Have you tried resetting your Galaxy Buds 2? Give this link a try for steps to reset your buds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Thank you for following up. As you have tried all the troubleshooting steps available, the next step would be to reach out to our customer service team directly at 1-800-726-7864, so they can remote into your device and see the symptoms you are experiencing.