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S-pen Pro/Z-fold4 no longer connecting for air actions

(Topic created: 05-15-2023 05:20 AM)
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icksnay
Astronaut
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Galaxy Fold

I bought the S-pen/Z-fold for my zfold 4. It worked great until 2 updates ago. It works for everything except air actions. It just will not connect for air actions at all. I have tried all of the things you would try to get it to connect but it just won't. And of course I'm past the purchase warranty date and cannot return. Anyone with a solution?

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Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy Fold

@icksnay Is it charged?

Make sure you are following these steps to connect the S Pen: https://www.samsung.com/us/support/answer/ANS00089222/ 

Also, when pairing, the phone should be unfolded.

If you still aren't seeing the air actions, try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001830/ 

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4 Replies
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy Fold

@icksnay Sorry but the S Pen Fold edition does not support Air actions.

If you want to use Air actions you need to buy the S Pen Pro. 

icksnay
Astronaut
Options
Galaxy Fold
I'm saying that I have the spen pro when I posted "S-pen/Z-fold. The pro has that option
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icksnay
Astronaut
Options
Galaxy Fold
This one, came in a box tagged spen pro20230515_052710_1000000894_1684153632.jpg
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Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy Fold

@icksnay Is it charged?

Make sure you are following these steps to connect the S Pen: https://www.samsung.com/us/support/answer/ANS00089222/ 

Also, when pairing, the phone should be unfolded.

If you still aren't seeing the air actions, try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001830/