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‎03-10-2024 03:40 PM in
Galaxy Note Phones- Mark as New
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‎03-10-2024 04:14 PM in
Galaxy Note Phones@userWsr2ZwOnAu You should take it in for service to have the battery replaced.
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‎03-11-2024 08:29 AM in
Galaxy Note Phones![Community Manager Community Manager](/i/rank_icons/admin.gif)
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‎03-11-2024
09:51 AM
(Last edited
‎03-11-2024
09:57 AM
by
SamsungRei
) in
Hello. We can definitely see how this would be concerning! We sincerely apologize for any inconvenience that this is caused you! There is a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of damage, receipts or estimates of repairs, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, we would recommend speaking with our Live Chat team.
![](/skins/images/52DAA9D2A1C3C5D9E9667C5EB8E11904/responsive_peak/images/icon_anonymous_message.png)