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‎09-16-2019 04:10 PM in
Galaxy Note PhonesWhen I receive tickets (movie or show) via email the QR code does not appear and I am unable to use my phone as my ticket. I just switched from the Iphone which had no problem with the QR code's visibility. i have tried looking at every mail setting and can't find a solution. Any suggestions?
Solved! Go to Solution.
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‎09-17-2019 07:27 AM in
Galaxy Note PhonesHave you tried using your email from the browser?
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‎09-17-2019 07:32 AM in
Galaxy Note PhonesGreat idea for an interim solution. But there has to be a way that it will open from mail. I see people at the movies using all kinds of smart phones with no problem.
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‎09-17-2019 07:38 AM in
Galaxy Note PhonesWhen you attempt it this way, does it work? I want to make sure this works as a temporary solution.
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‎09-17-2019 11:38 AM in
Galaxy Note PhonesYes but that is not a really good answer because if I am not getting a cell signal in that location or theather I would not be able to provide my QR ticket code. My prior Iphone showed the full ticket with QR code in the email as sent from the venue.
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‎09-17-2019 07:47 AM in
Galaxy Note PhonesWhat site are the tickets from? I have never used email to view the QR codes but instead use the app for the site (Ticketmaster, etc.).
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‎09-19-2019 01:28 PM in
Galaxy Note PhonesAll the local movie theaters and some event facilities send the code in the paid order acknowledgment. I just hold up my phone to the person at the door, they scan and I am in. I live in the Palm Springs CA area. There are times that I don't get a Verizon signal at the facility (s) and I can't open the site, but my mail is already in my phone.
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‎09-20-2019 06:46 AM in
Galaxy Note PhonesAre you using the stock e-mail app?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎09-20-2019 07:25 AM in
Galaxy Note PhonesYes, I am using the app that came with the Galaxy note 10+. I just purchased another movie ticket this morning and once again the QR code is missing on the emailed ticket. There are two items to download but when I try it says there is not app to open. As I said I never had this problem on any of the previous iPhones that I owned.
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‎09-20-2019 07:32 AM (Last edited ‎09-20-2019 07:32 AM ) in
Galaxy Note PhonesIf you use a PC email client do you see the QR code?
What if you use the Gmail app on your phone?