When I try to open a Samsung Notes file created before today's update, I get a message that says I have to install the Samsung Notes-Add On to open them. When I click install it wants to use something called package installer. But when I click on this it says that the source is unknown. I am not allowing anything unknown to install on my phone. What is going on? How do I access my old notes.
FYI...restarting the app, force stopping, and cache clearing have failed to resolve the problem.
Try updating the Samsung Notes app. An update was released this morning. Once you've done that:
- Select the hamburger icon in the top left - Select Old Format Notes - You should see a prompt to Convert All.
After that, you should be good to go. This is because of the new features being brought down from the Note 20 series.
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I tried to do just that. I didn't have to go to the update button. My notes were already updated when I opened it that morning. The problem is that it wanted me to download add on which is anti-Malwarebytes, and it still didn't let me in. Then when I tried to get my notes, it was still asking me to add the add on. I already did that though! It wouldn't let me get my notes. Then I went to where you can convert them into the old notes, and some of the notes I had written only the night before were missing. Now they are gone. Where are they? Spent over 2 hours on the phone with Samsung, and someone from their team remote viewed my phone, and ended up deleting the app by mistake. Now I have anti-malware that doesn't even work as well. Think it is time to go to Apple.
I had the same issue and Samsung support says if I didn't have them backed up they are gone. I back everything up to Google drive but apparently the notes app is not compatible so the notes were not backed up. They are just gone now. Im very irritated. I had important notes in there.
Exactly! I have the same issue. 😞 Can't convert nor open my locked/secured/password protected notes after the update. Hope someone gives us the solution esp. if locked notes have no backup.
Yes you can, go to your settings, then go to where you manage your apps. Click on the samsung notes settings and there is a link to convert your old notes to the update. No need to install the add on.
