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Original topic:

Media and Devices Doesn't work After Latest Update

(Topic created: 02-12-2020 08:58 AM)
S20FJ
Constellation
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Galaxy Note Phones

Hello,

 

I had my Hue lights and all bluetooth devices set up for quick access throught Media and Devices, and never had a problem until the lastest update to the app. Now when I press Devices in quick panel my screen goes black and nothing happens. It goes away when I swipe to go to home screen. The only option I am seeing at the moment is to delete Media and Devices updates/restore to factory, which I think will delete my settings. Is there anything else that can be done before I restore the app? Any help would be much appreciated.

 

Thanks in advance

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

@S20FJ Have you tried clearing the cache partition on your phone? 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

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2 Replies
Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@S20FJ Have you tried clearing the cache partition on your phone? 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

View solution in context

S20FJ
Constellation
Options
Galaxy Note Phones

That fixed it. Thank you so much Smiley Happy

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