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02-12-2020 08:58 AM in
Galaxy Note PhonesHello,
I had my Hue lights and all bluetooth devices set up for quick access throught Media and Devices, and never had a problem until the lastest update to the app. Now when I press Devices in quick panel my screen goes black and nothing happens. It goes away when I swipe to go to home screen. The only option I am seeing at the moment is to delete Media and Devices updates/restore to factory, which I think will delete my settings. Is there anything else that can be done before I restore the app? Any help would be much appreciated.
Thanks in advance
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02-12-2020 04:20 PM in
Galaxy Note Phones@S20FJ Have you tried clearing the cache partition on your phone?
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
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02-12-2020 04:20 PM in
Galaxy Note Phones@S20FJ Have you tried clearing the cache partition on your phone?
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight yes, them and press the Bixby / Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
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02-12-2020 04:25 PM in
Galaxy Note PhonesThat fixed it. Thank you so much