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Original topic:

Note 10 constantly gives overheating error but device isn't hot

(Topic created: 08-09-2021 08:46 PM)
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userQHE5WthIUM
Constellation
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Galaxy Note Phones

Hello, 

My Galaxy note 10 overheats constantly just from being on. If the phone is turned on, even if no apps are open, within two minutes it will alert saying that the phone is overheating and will close any open apps and will not let me open any apps. The phone is not warm to the touch. It is updated to the latest version. I have fully turned off and reset the phone multiple times. 

6 Replies
user0LwhhIDECG
Constellation
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Galaxy Note Phones
My galaxy does this also but it gets real warm to touch
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Catmichele
Constellation
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Galaxy Note Phones
My :mobile_phone: does that too.
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Galaxy Note Phones
Battery issue maybe? have you taken it to an authorized Samsung Service provider for a diagnostic?
userQHE5WthIUM
Constellation
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Galaxy Note Phones

The phone is less than 6 months old. Bought from amazon and they said new battery. That said I will take to a provider tomorrow if I need to check. 

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only 6 months? could it be the seller from Amazon sold you a faulty device??
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Hello, We understand how frustrating it is when your phone is overheating. 

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Side key.
  3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight wipe cache partition.
  5. Press Side key to select.
  6. Press the Volume down key to highlight yes, them and press the Side key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Side key to restart the device.

A final troubleshooting step would be to factory reset the phone. https://www.samsung.com/us/support/answer/ANS00062029/

 

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

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