Note 10 +, when on a phone call the screen blanks but does not come back on

[userrXQWrVb8Nl]

Have tried all of the tests but appears normal. The only way to get the screen back on is to push the power or Bigsby button

[BostonDrew]

Some older phones can not update cuz its not capable try a software upgrade

[Samsung_Moderator · Accepted solution]

Hello, We understand how frustrating it is when the screen of the phone will not turn back on after a call. Here are some troubleshooting steps you can try: https://www.samsung.com/latin_en/support/mobile-devices/the-proximity-sensor-is-not-working-properly...

If these steps do not work, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html