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Original topic:

Note 10 +, when on a phone call the screen blanks but does not come back on

(Topic created: 01-28-2023 01:34 PM)
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Galaxy Note Phones
Have tried all of the tests but appears normal. The only way to get the screen back on is to push the power or Bigsby button

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Samsung_Moderator
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Galaxy Note Phones

Hello, We understand how frustrating it is when the screen of the phone will not turn back on after a call. Here are some troubleshooting steps you can try: https://www.samsung.com/latin_en/support/mobile-devices/the-proximity-sensor-is-not-working-properly...

If these steps do not work, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Galaxy Note Phones
Some older phones can not update cuz its not capable try a software upgrade
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is when the screen of the phone will not turn back on after a call. Here are some troubleshooting steps you can try: https://www.samsung.com/latin_en/support/mobile-devices/the-proximity-sensor-is-not-working-properly...

If these steps do not work, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html