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Original topic:

Note 9 Live Focus/Zoom is blurry and buzzing

(Topic created: 04-14-2019 04:40 AM)
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userhLrIKfMqdh
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The live focus and x2 zoom on my note 9 has suddenly become blurry and the phone is producing a buzzing/vibrating sound everytime I try to use them. Other people have experienced the same issue, and I assume it is a manufacturing faulty. Shouldn't the phone be replaced? Repair is not a the proper solution if the issue is coming from the manufacturer.

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SamsungAdam
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Hello, 

Please try checking out the following link to see if this will clear up the symptoms you're expereincing, 

https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-the-camera-app

 

If troubleshooting is not helpful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 


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Emoji_Reid
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I have the same issue, Samsung claims it's a software issue and told me to take it to a Best Buy with Samsung to get a software Refresh. The tech at the counter tells me it's either a hardware issue or Android Pie issue.

SamsungAdam
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@Emoji_Reid can I please have your full model number and IMEI in a private message?


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userg3P7mBynC1
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I have the same problem

 

userMmetSrw2oX
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So do I

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SamsungAdam
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@userMmetSrw2oX Can I please have your full model number and IMEI in a private message? Do you experience these symptoms when you test your device in safe mode?


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userNF731Ar4bP
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Same issue here. I sent it to Samsung already and they changed out the camera but the phone started to do it again within a few weeks after I received it, very disappointed Samsung. 

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usera10qeIVns8
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I have the same issue and have PM'd you as well. Please help me resolve this. Thanks.

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userIQ3oNtydbd
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This is a problem for me also.....

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userJq3pkDAp2v
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IMEI : <hidden>

SM-N960N

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