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Original topic:

Note 9 Live Focus/Zoom is blurry and buzzing

(Topic created: 04-14-2019 04:40 AM)
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userhLrIKfMqdh
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Galaxy Note Phones

The live focus and x2 zoom on my note 9 has suddenly become blurry and the phone is producing a buzzing/vibrating sound everytime I try to use them. Other people have experienced the same issue, and I assume it is a manufacturing faulty. Shouldn't the phone be replaced? Repair is not a the proper solution if the issue is coming from the manufacturer.

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SamsungAdam
Samsung Moderator
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Galaxy Note Phones

Hello, 

Please try checking out the following link to see if this will clear up the symptoms you're expereincing, 

https://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-the-camera-app

 

Once that's complete if you're still having trouble, I would ask that you please send me your full model number and IMEI in a private message as the unit may require service:http://bit.ly/2JH2rq2   Also, please include any steps you've taken to try to resolve your symptoms in your message for clarification that would be very helpful! 

 

Thank you guys for reaching out to us! 

 


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91 Replies
Emoji_Reid
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Galaxy Note Phones

I have the same issue, Samsung claims it's a software issue and told me to take it to a Best Buy with Samsung to get a software Refresh. The tech at the counter tells me it's either a hardware issue or Android Pie issue.

SamsungAdam
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@Emoji_Reid can I please have your full model number and IMEI in a private message?


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userg3P7mBynC1
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I have the same problem

 

userMmetSrw2oX
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Galaxy Note Phones

So do I

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SamsungAdam
Samsung Moderator
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@userMmetSrw2oX Can I please have your full model number and IMEI in a private message? Do you experience these symptoms when you test your device in safe mode?


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userNF731Ar4bP
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Galaxy Note Phones

Same issue here. I sent it to Samsung already and they changed out the camera but the phone started to do it again within a few weeks after I received it, very disappointed Samsung. 

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usera10qeIVns8
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Galaxy Note Phones

I have the same issue and have PM'd you as well. Please help me resolve this. Thanks.

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userIQ3oNtydbd
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Galaxy Note Phones

This is a problem for me also.....

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userJq3pkDAp2v
Astronaut
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Galaxy Note Phones

IMEI : <hidden>

SM-N960N

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