Samsung note 20 rear camera goes blank at 2x zoom

[katzu]

I cannot get past 1.9 zoom then this happens, 

[KennewickMan]

When did this issue start? What have you tried to remedy this issue?

[katzu]

It started after the new 5iu update, just updated last night. I tried reset phone settings cleared cache and data, also cleared partition cache still same issue, I haven't tried a full reset yet.

[KennewickMan]

Try running the repair apps option thru recovery mode.

[Ray_Ginald]

Blimey mate, looks like you've got yourself there a software problem. Since it at least attains a 1x zoom then I don't think it's hardware related so long as there wasn't any form of physical damage, but you should get an expert diagnosis from a Samsung repair store or an authorized third party regarding that or at least try it yourself by going to the diagnostic section of the Members app.

[katzu]

I don't think it's a hardware issue either, it started after the latest software update last night

[Ray_Ginald]

Yes! I was going to ask if you've recently had a new OS software installed. Then that is the problem, don't do a factory reset yet as there is no guarantee it will solve the problem. Do contact Samsung ASAP and let them know, they can escalate the issue to the appropriate department so they can issue out an update/patch or lead you on how to go about it. If they're not singing the song you want to hear mate then do a backup and reset the phone to see if that works.

[katzu]

Thanks

[alishaloras]

I am ensured you that it's a hardware problem you should check first their is any updates notification if yes then do update after the update if your problem still there then do contact with their support http://www.samsung.com/us/support/service 

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[katzu]

There wasn't an issue before I updated, it happened after the new software update