Solved: Secure Folder disappeared on Samsung Galaxy Note 9 - Samsung Community

JohnC1980 · ‎02-11-2020

Did anybody else's Secure Folder disappear on the Note 9? I have a T-Mobile phone if that makes any difference.

SamsungRei · ‎02-11-2020

Have you verified it is still active in the Settings?

From the home screen, swipe up to access your apps.
Tap Settings.
Tap Lock screen and security or Biometrics and security.
Tap Secure Folder.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungRei · ‎02-11-2020

Have you verified it is still active in the Settings?

From the home screen, swipe up to access your apps.
Tap Settings.
Tap Lock screen and security or Biometrics and security.
Tap Secure Folder.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

user3QaWXSzaMh · ‎02-11-2020

Is it selected in your notification bar/quick access it should be highlighted in blue.

Original topic:

Secure Folder disappeared on Samsung Galaxy Note 9

1 Solution